Home » Patient Resources » FAQ
First, check to make sure that MCOA accepts your medical insurance. Simply call us at 210.697.2020. We also will verify your insurance eligibility 24 hours before your appointment.
For your first visit to MCOA, bring your insurance card(s), your driver’s license, a list of all medications you’re currently taking, and your prescription(s) for glasses and/or contact lenses.
Please plan to be at our clinic for one to two hours. You’ll be directed to our kiosk machines to complete your personal and medical information forms. As mentioned above, remember to bring your insurance card(s) and driver’s license or state-issued ID card. Your appointment will begin by taking your vitals and a personal medical history. We will then perform any necessary examination, including leading-edge diagnostic tests to determine exactly what’s going on with your eyes and/or vision. Specific information on tests and treatments will be discussed with you and your doctor.
Please give us at least 24 hours of notice if you will be unable to make your appointment to avoid being charged a $50 cancellation fee.
The first step for any eye-related concern — or any medical concern, for that matter — is medical evaluation. In other words: diagnosis. Some problems can be diagnosed during your first visit. Others may require additional testing during a subsequent visit. Only after a complete, accurate diagnosis is reached can we begin treating your eye problem. We also need to present your treatment options and plan your treatment carefully. So, while some treatments may be started during your first visit, it is more likely that treatment will begin after your first appointment.
If you’d like to make a payment to your account with us, please pay your bill online. If you have any problems or questions, you’re always welcome to call us directly at 210-697-2020. We’re here to help, and we’re committed to friendly, professional and compassionate service.
At MCOA, we take seriously our commitment to serving your needs, providing the highest standard of care, and doing it with exceptional service. And we depend on our patients to let us know what we’re doing right, what we could do better and how we can fulfill our mission and commitments.